We strive to use carriers who will take care of your package during delivery. However, we know that sometimes things don't go as planned and your package could arrive damaged. If the items in the package are affected, you can contact our Customer Support for help.
- We ask that you provide photographic evidence of the damage so that we can understand the damage.
- We will replace your goods free of charge.
We do our best to bring you quality products that meet our brand standards. However, there may be times when you receive a faulty product.
If your goods are faulty upon delivery or develop a fault within the warranty period, please contact our Customer Support for assistance to obtain.
- We ask that you provide photographic evidence of the defect to ease the need/inconvenience of returning the product.
- We will give you the option of a replacement at no additional cost to receive the defective item or opt for an exchange, if applicable.
Our support team will be happy to answer your questions. Here is the email address if you want to write directly: firstname.lastname@example.org
Our lunch boxes are made in India. The main reason is that India has had the tradition of lunch box for years and the lunch box culture has been very much integrated into the society. Even today, the majority of the population brings home-made food to the office in a stainless steel lunch box. More information: https://en.wikipedia.org/wiki/Dabbawala
L-Lock series is made in India and D-Lock series is made in South Korea.