Refund policy

Revocation instructions

Consumers have a fourteen-day right of withdrawal. Custom-made products such as stainless steel lunch boxes with engraving are excluded from this right of withdrawal. As soon as the ordering process for these products has been completed, the products will be engraved and are therefore excluded from a right of return in the sense of a revocation.

Right of withdrawal

You have that Right to revoke this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of cancellation, you must inform us (VRR Handel UG (limited liability, Leitzstraße 45, 70469 Stuttgart, Germany,, telephone: +491709245641) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). of your decision to cancel this contract. You can use the attached model cancellation form, which is not mandatory. You can also electronically fill in and submit the model cancellation form or any other clear declaration on our website If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation st it is sufficient that you send the communication about the exercise of the right of cancellation before the cancellation period has expired.

Consequences of the cancellation

If you cancel this contract, we have you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier.

You have received the goods immediately and in In any case, no later than fourteen days from the day on which you inform us of the cancellation of this contract to us or to Widem Logistics GmbH/byrd technologies, c/o VRR Handel UG (limited liability) (Hörselbergstrasse 2, 99820 Hörselberg-Hainich, Germany) to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following items Contracts:

* Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

- To VRR Handel UG (limited liability, Leitzstraße 45, 70469 Stuttgart, Germany, support@vrrhandelde

- Hereby revoke(s) I/we (*) the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

- Ordered on (*)/ received on (*)

- name of consumer(s)

- address of consumer(s)

- signature of consumer(s) (only if notification is on paper)

- Date

(*) Strike out what is inapplicable.

Different return shipping cost regulation for Germany
We bear the immediate costs Cost of returning the goods if the return is within Germany.

Return labels
Without prejudice to your statutory rights, we will provide you with free return labels for your return within Germany Return label by e-mail You can return the goods e in a parcel shop of the respective provider in Germany.